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Refund Policy

At Jolans Jewels and Salvage LLC, customer satisfaction is important to us.

Returns

Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, and in original condition with original packaging. Final sale, clearance, custom, or personalized items are non-refundable.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 5 days of delivery with photos so we can resolve the issue.

Cancellations

Orders may be canceled before shipment for a full refund. Orders cannot be canceled once shipped.

Contact

For refund requests or questions, email:

📧 support@jolansjewelsandsalvage.com

Privacy Policy

Jolans Jewels and Salvage LLC values your privacy. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect personal information such as your name, email address, phone number, billing and shipping address, and order details. Payments are processed securely through third-party providers (including Stripe); we do not store full payment information.

How We Use Information

Your information is used to process orders, provide customer support, communicate about purchases, prevent fraud, and improve our services.

Sharing Information

We do not sell your personal information. We share information only with trusted service providers necessary to operate our business (payment processors, shipping providers, website services) or when required by law.

Cookies

We use cookies and similar technologies to improve site functionality and user experience. You may disable cookies through your browser settings.

Data Security

We use reasonable security measures to protect your information, but no system is 100% secure.

Your Rights

You may request access, correction, or deletion of your personal information and opt out of marketing communications by contacting us.

Policy Updates

This policy may be updated at any time. Changes will be posted on this page.

Contact Us

📧 support@jolansjewelsandsalvage.com

Terms & Conditions

By accessing this website or placing an order with Jolans Jewels and Salvage LLC, you agree to the following terms.

Products & Orders

All products are subject to availability. We reserve the right to refuse or cancel any order due to errors, suspected fraud, or inventory limitations.

Pricing & Payments

All prices are listed in U.S. dollars. Payments are securely processed through third-party payment providers, including Stripe. We do not store full payment details.

Shipping

Shipping times are estimates and not guaranteed. We are not responsible for carrier delays or events beyond our control.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which is available on our website.

Intellectual Property

All website content, including images, logos, and text, is the property of Jolans Jewels and Salvage LLC and may not be used without permission.

Limitation of Liability

To the fullest extent permitted by law, Jolans Jewels and Salvage LLC is not liable for indirect, incidental, or consequential damages arising from use of this website or products.

Governing Law

These terms are governed by the laws of the United States and the state in which Jolans Jewels and Salvage LLC is registered.

Contact

Questions? Contact us at:

📧 support@jolansjewelsandsalvage.com

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